Shipping Policy

1. Order Processing

• Orders are generally processed within 1–3 business days after successful payment.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, tracking details will be shared through the email address or mobile number provided during checkout.

2. Delivery Timeline

• Standard delivery is estimated at 3–7 business days after dispatch.
• Therefore, the overall estimated delivery time is generally 4–10 business days from the date of order, including processing time.
• Delivery timelines are estimates and may vary depending on the destination and courier service.

3. Remote & Hard-to-Reach Locations

ZENMODE provides free shipping throughout India, including eligible remote locations.

For remote, rural, island, border, hilly, or otherwise hard-to-reach serviceable locations, delivery may take an additional 2–5 business days beyond the standard delivery timeline.

The final delivery timeline for such locations may therefore be approximately 6–15 business days from the date of order, depending on courier serviceability and local delivery conditions.

If a location is not serviceable by our available courier partners, we will contact the customer using the details provided with the order to discuss the available options.

4. Shipping Charges

Shipping is completely FREE across India. No additional standard shipping fee will be charged at checkout.

5. Order Tracking

Once your order is dispatched, you will receive tracking information through the contact details provided during checkout. You can monitor your shipment status anytime on our Live Order Tracking Page.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond ZENMODE's control, including:

• Severe weather conditions or natural disasters
• Public holidays or regional operational disruptions
• Courier service disruptions or transportation delays
• Incorrect or incomplete delivery information provided by the customer

We will make reasonable efforts to assist customers in resolving delivery-related issues.

7. Incorrect Delivery Information

Customers are responsible for providing accurate Name, Delivery address, PIN code, Mobile number, and Email address. ZENMODE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition with photographs/videos and contact our customer support team as soon as possible at hello.zenmodeclothing@gmail.com or via WhatsApp +91 81379 77077.