Return & Exchange Policy

1. Return & Exchange Eligibility

• Returns or exchanges must be requested within 7 days of delivery.
• Products must be unused, unworn, unwashed, and in their original condition.
• All original tags, packaging, and accessories must remain intact.
• Products showing signs of use, washing, damage, stains, alterations, or missing tags will not be eligible for return or exchange.

2. Size Exchange

If your purchased size does not fit as expected, you may request a size exchange, subject to stock availability. Exchange requests are subject to the same product-condition requirements mentioned above.

3. How to Request a Return / Exchange

To initiate a return or size exchange, contact our customer support team with:

• Your Order Number (e.g. #ZEN-94821)
• Product Details (Name, Size, Color)
• Reason for Return / Exchange
• Clear photographs/videos showing garment condition (if requested)

Once your request is reviewed and approved, our team will provide step-by-step instructions regarding the return pickup or shipment process.

4. Non-Returnable Items

Products purchased under specific clearance/final-sale conditions or custom-printed personalized garments may not be eligible for return or exchange. Such conditions will be clearly communicated on the relevant product page or promotional offer.